At SurvivorRx, we offer a 14-day money-back guarantee on first-time purchases because we want you to feel confident in trying our products. If you’re not satisfied, we’re here to help.

To start the refund process, you must contact us within 14 days of your order’s delivery. Simply fill out our Return Request Form to open a support ticket.

Once we receive your request, our team will email you with return instructions. This will include a Return Authorization number and the return shipping address in Florida.

To be eligible for a refund, you’ll need to return any unused supplement packets along with the original dispenser within 14 days of receiving your return instructions.

Customers are responsible for return shipping and must use a trackable method through the carrier of their choice. You’ll need to create your own return label.

Once your return is received and verified, we’ll issue a full refund of the original product price to your original payment method.

Yes, this guarantee applies only to first-time purchases and is limited to one return per delivery address. Refund or return requests must be submitted within 14 days of delivery. Once approved, the original dispenser and any unused supplement packets must be returned within the following 14 days.

Please note:

• Purchases made entirely with a digital gift card are non-refundable.
• If a purchase was made using a combination of a digital gift card and another payment method, only the portion paid with the non-digital gift card method is eligible for a refund. The digital gift card portion is non-refundable and will not be reissued.
• Purchases of a digital gift card are non-refundable and cannot be exchanged for cash or credit.

We reserve the right to decline refund requests if we suspect misuse of this policy.